Overview
Information technology (IT) quickly gained popularity in India in the early 2000s as a revolutionary instrument for citizen empowerment, transparency, and government.
IT and Transformation of Governance
By digitising procedures like property records, tax systems, and public service applications, IT increases administrative efficiency. Computerisation improves transparency, minimises delays, and lessens human intervention. Online monitoring tools and e-procurement aid in reducing corruption and leaks. The transition to e-governance was signalled by government websites and online portals, which improved departmental performance and accountability.
Strengthening Democracy Through IT
Information flow between the government and its citizenry increased dramatically. Inclusion was enhanced by online access to government notices, grievance portals, schemes, and forms. Early digital platforms increased openness by allowing citizens to view public documents, track service delivery, and file grievances. ICT-based telecenters and kiosks lessened information asymmetry and promoted digital literacy in rural areas.
Challenges to IT-led Governance
The full potential of IT was hindered by the digital divide, infrastructure deficiencies, low internet adoption (in the early 2000s), and a lack of digital skills. Lack of interoperability and resistance inside bureaucratic structures presented further difficulties.
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| Topic | |
| Public Administration Syllabus | Public Administration Foundation 2025-26 |
| Public Administration Free Resources | Public Administration Crash Cum Enrichment Course 2025-26 |
About the Author: Jyoti Verma
