Answer: How to approach: The question demands to discuss citizen-centric administration.
Never concerns such as ethics in administration, accountability, openness, and client friend lines etc.,
animate or inanimate. public administration among these new vibrations rank responsive
administration.
- Responsive administration is an apparently moral concept in public administration in as much
as it calls for public functionaries and accountability directly to the people. Responsive
administration entails a mechanism of redressal of grievances also. - In developing countries like India the quality of service is appalling. Public administration is
already seeing the emergence of devices like representative bureaucracy, lok adalats, consumer
courts, citizen charter, etc. - These must be strengthened and made effective. It seeks to re-define the citizen as a customer
and improves responsiveness and performance in the public services reflecting the following
six principles of social rights, fair treatment, entitlement, participation, openness, public
administration and cooperation.
