🎯Approach
➡️ Introduction: Highlight how NPS shifts public administration from managerial control to democratic engagement and citizen empowerment.
➡️ Body (Approach):
→ Uphold ethical conduct to foster public trust and legitimacy.
→ Emphasize serving the public interest and advancing the common good in administrative actions.
→ Promote active citizen participation in policy-making and service delivery.
→ Ensure transparency and accountability to uphold democratic values.
→ Focus on responsiveness to the needs and expectations of citizens.
The concept of the “New Public Service” (NPS) represents a shift in public administration theory and practice towards a focus on democracy and citizenship as fundamental principles. The NPS approach emphasizes the importance of serving the public interest, promoting citizen engagement, and advancing democratic values. Let’s delve into how the NPS emphasizes democracy and citizenship in public
administration:
✅ Public Interest and Common Good: The NPS places a strong emphasis on serving the public interest and advancing the common good. It recognizes that public administrators have a responsibility to act in ways that benefit society as a whole, rather than serving narrow interests.
✅ Citizen Participation and Engagement: Democracy is at the core of the NPS, and citizen participation and engagement are considered essential components of public administration. The NPS encourages active involvement of citizens in decision-making processes, policy formulation, and service delivery. It recognizes that citizens should have a voice in shaping public policies and have opportunities to contribute their knowledge, perspectives, and feedback.
✅ Transparency and Accountability: The NPS emphasizes transparency and accountability in public administration. It promotes open access to information, clear communication, and the provision of reasons for administrative decisions. By ensuring transparency, citizens can hold public
administrators accountable for their actions and contribute to the democratic oversight of government activities.
✅ Responsiveness to Citizen Needs: The NPS emphasizes the importance of public administrators being responsive to the needs and preferences of citizens. It encourages a citizen-centric approach to public service delivery, where the focus is on meeting the expectations and demands
of the public.
Overall, the NPS emphasizes democracy and citizenship as the foundation of public administration theory and practice. By prioritizing the public interest, citizen engagement, transparency, accountability, responsiveness, and ethical behavior, the NPS seeks to strengthen democratic governance and promote the well-being of citizens. It reflects a shift away from a solely managerial or technocratic approach to
public administration and towards a more participatory and democratic model that recognizes the rights, interests, and contributions of citizens in shaping public policies and services.
